Terms and conditions
Terms and Conditions of Sale (T&Cs)
The following Terms and Conditions of Sale (T&Cs) govern the sale of products offered on the website www.futuresaints.fr (hereinafter referred to as the "Website") by Future Saints (hereinafter "we" or "our company") to any person (hereinafter "the Customer" or "you") wishing to make a purchase on this Website.
1. Acceptance of Terms and Conditions of Sale
By placing an order on our Website, you expressly accept these Terms and Conditions of Sale. We reserve the right to modify these T&Cs at any time. Changes will take effect immediately upon publication on the Website.
2. Products
The products offered on our Website are described and presented as accurately as possible. However, errors or omissions may occur. Product photographs are not contractual.
3. Orders
- Order Process: To place an order, the Customer must create an account on our Website, select the desired products, and add them to the cart. Once the order is finalized, the Customer must confirm the delivery and payment information.
- Order Confirmation: The order will only be considered valid after full payment has been received and a confirmation email has been sent. We reserve the right to cancel or refuse an order if it is deemed fraudulent or if the information provided is incorrect.
- Product Availability: Our products are offered within the limits of available stock. In case of stock unavailability after placing an order, we will inform you as soon as possible.
4. Prices
Product prices are displayed in euros (€) and include VAT (where applicable). Delivery fees are indicated during the checkout process and may vary based on the delivery address. We reserve the right to change our prices at any time without prior notice. However, the applicable price will be the one in effect at the time of the order.
5. Payment
- Accepted Methods: Payments can be made via credit cards (Visa, MasterCard, etc.) or other payment methods available on our Website.
- Payment Security: Payments are secured through a third-party payment provider. All payment information is encrypted and not stored on our servers.
6. Delivery
- Delivery Times: Delivery times depend on the method chosen during checkout and the delivery address. These times are provided as estimates and may vary depending on the shipping service.
- Delivery Fees: Fees are calculated based on product weight and destination and will be clearly displayed before order confirmation.
- Delivery Issues: If a package is damaged or lost, please contact us as soon as possible so we can resolve the issue with the carrier.
7. Returns and Withdrawal
- Right of Withdrawal: In compliance with the law, you have a 14-day period from the date of receipt of your order to exercise your right of withdrawal, without providing a reason or incurring penalties. Please contact us at [email@futuresaints.fr] to notify us of your decision and arrange the return.
- Product Returns: Products must be returned in their original condition, unused, and in their original packaging. Return shipping costs are the responsibility of the Customer unless the product is defective or the return is due to our error.
- Refunds: Once we receive the returned products, we will issue a refund for the order amount (excluding delivery fees) within 14 days.
8. Guarantees
All products sold on our Website are covered by a legal guarantee of conformity and a warranty against hidden defects. In case of a defective product, please contact us to arrange an exchange or refund.
9. Liability
We strive to ensure the proper functioning of the Website and the accuracy of its information. However, we cannot be held responsible for technical errors, Website malfunctions, or product unavailability.
10. Intellectual Property
All content on the Website (texts, images, logos, videos, etc.) is the exclusive property of Future Saints and is protected by intellectual property laws. Any unauthorized reproduction or use of this content is strictly prohibited.
11. Personal Data Protection
The information collected during your order is used in accordance with our Privacy Policy. We are committed to protecting your personal data and not disclosing it to unauthorized third parties. You can exercise your rights to access, rectify, or delete your data by contacting us at [info@futuresaints.fr].
12. Governing Law and Dispute Resolution
These Terms and Conditions of Sale are governed by French law. In case of a dispute, we are committed to resolving it amicably. If an amicable resolution is not possible, the dispute will be submitted to the competent court.
If you have any questions, feel free to contact us at [info@futuresaints.fr].